Shipping Policy

Last updated: September 24, 2026

This Shipping Policy applies to orders placed through Nestvoroq.com.

Nestvoroq is owned and operated by Shaanxi Chuangyi Wuxian Network Technology Co., Ltd.

How to Place an Order

Select the products you wish to purchase, add them to your cart, and proceed to checkout. Before submitting payment, please review your order details, shipping address, shipping charges, and final total.

After payment is successfully completed, an order confirmation will be sent to the email address provided during checkout.

Processing & Fulfillment Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing time is separate from delivery time. Orders placed on weekends or public holidays will generally begin processing on the next business day.

During promotional periods, public holidays, or periods of high order volume, processing may take longer.

If a product requires a separate production or preparation period, the applicable timeframe will be disclosed on the product page or during checkout where applicable.

Once an order has entered processing or shipment preparation, we may be unable to change or cancel it.

Estimated Delivery Time

For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch. Including the typical processing time, the estimated total timeframe is approximately 6–15 business days.

International delivery times vary depending on the destination, shipping method, carrier, customs processing, and local delivery conditions. Available delivery estimates will be displayed during checkout where applicable.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Fees

Free Shipping

Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.

For orders below the free-shipping threshold, shipping costs are calculated during checkout based on the destination, package contents, and available shipping method.

The applicable shipping charge and final order total will be displayed before payment is completed.

Fulfillment & Shipping Origin

Orders may be fulfilled from our facilities or partner fulfillment locations depending on product availability, package requirements, and delivery destination.

Products within the same order may be shipped separately. Each package may have separate tracking information, and customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Order Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.

You may use the tracking link or tracking number provided to monitor your delivery.

Tracking information may take several days to update after a shipping label is created.

Receiving Your Order

Orders will be delivered to the shipping address provided during checkout.

Please monitor your tracking information and inspect your package promptly after delivery.

If an item arrives damaged, defective, incorrect, incomplete, or missing, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including any required apartment, suite, unit, or postal code information.

If you need to correct your shipping address, contact service@nestvoroq.com as soon as possible.

Address changes cannot be guaranteed after an order has entered processing or shipment preparation.

Delivery Delays

Delivery may be delayed due to carrier operations, customs inspections, severe weather, public holidays, remote destinations, transportation disruptions, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period or your order has not arrived within the estimated timeframe, please contact us with your order number.

We will review the available shipment information and assist with the issue.

Lost or Missing Packages

If a package appears to be lost in transit, please contact service@nestvoroq.com with your order number and tracking information.

We will review the available shipment information and, where appropriate, work with the carrier or fulfillment provider to investigate the issue.

Depending on the circumstances, an appropriate resolution may include a replacement or refund.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

  • Confirm that the shipping address on your order is correct.
  • Check the delivery location, mailbox, entrance, or surrounding area.
  • Ask household members, neighbors, reception staff, or building management.
  • Contact the carrier for additional delivery information.
  • Contact us if the package remains missing.

We will review the available information and assist with an appropriate investigation.

Damaged, Incorrect, or Missing Items

If an item arrives damaged, defective, incorrect, or incomplete, contact service@nestvoroq.com and provide:

  • Your order number;
  • A description of the issue;
  • Clear photographs of the item;
  • Photographs of the packaging where applicable;
  • A photograph of the shipping label where available.

Please retain the product and packaging while we review your request.

Returns & Refunds

Eligible products may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

To request a return, contact service@nestvoroq.com with your order number, the item you wish to return, and the reason for your request.

Please do not send an item back before receiving return instructions and authorization from us.

Once an authorized return is received and inspected, approved refunds will be issued to the original payment method, generally within 5–10 business days after inspection. Your bank or payment provider may require additional processing time.

Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, customs fees, or local handling charges.

Where these charges are not collected during checkout, they may be assessed by the destination country or carrier in accordance with applicable requirements.

Contact Us

For questions about ordering, shipping, tracking, delivery, returns, refunds, or missing packages, please contact us:

Brand Name: Nestvoroq

Company Name: Shaanxi Chuangyi Wuxian Network Technology Co., Ltd.

Registered Address:
Room 1608-S28, Unit 2, Building 46, Hairong Mingcheng, Fengcheng 9th Road, Xi'an Economic and Technological Development Zone, Xi'an, Shaanxi Province, China

Email:
service@nestvoroq.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.