Return & Refund Polic
Last updated: September 24, 2026
This Return & Refund Policy applies to purchases made through Nestvoroq.com and explains when products may be returned, how to request a return, where approved returns should be sent, who is responsible for return shipping costs, and how refunds are processed.
Nestvoroq is owned and operated by Shaanxi Chuangyi Wuxian Network Technology Co., Ltd.
Orders & Delivery
Customers can purchase products through Nestvoroq.com by selecting their items, adding them to the cart, completing checkout, and providing the required payment and shipping information.
After an order is successfully placed, it will be processed and shipped to the delivery address provided at checkout. Shipping and tracking information will be provided when available.
Return Window
Eligible products may be returned within 30 calendar days after delivery.
Return requests must be submitted within this 30-day period. Requests made after the return window may not be accepted unless otherwise required by applicable law.
Return Eligibility
To qualify for a return, the product must generally:
- Be unused and unworn;
- Be in its original condition;
- Include its original packaging, labels, accessories, and protective materials where applicable;
- Be accompanied by an order number or other proof of purchase.
Products showing signs of use, alteration, accidental damage, misuse, or improper care may not qualify for return.
Personalized, customized, final-sale, or clearance products may have specific return restrictions. Any applicable restrictions will be clearly disclosed before purchase or in the relevant product description.
How to Request a Return
To request a return, contact service@nestvoroq.com within the applicable return period and provide:
- Your order number;
- The item you wish to return;
- The reason for the return;
- Relevant photographs or videos where applicable, particularly for damaged, defective, incorrect, incomplete, or materially different items.
Our customer service team will review your request and provide return authorization and instructions if the return is approved.
Please do not send a product back before receiving return instructions from us.
Return Address
Please do not send returns directly to our registered business address.
Once your return request is approved, our customer service team will provide the appropriate return warehouse address and detailed return instructions.
The return location may vary depending on the product, fulfillment location, and delivery destination.
Return Shipping Costs
Preference-Based Returns
For returns due to personal preference, including a change of mind, incorrect size or product selection, or no longer wanting the product, customers are generally responsible for return shipping costs.
We recommend using a trackable shipping method and keeping the shipping receipt until the return has been completed.
Damaged, Defective, Incorrect, or Incomplete Items
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, please contact us with the relevant order details and supporting photographs or videos.
After reviewing the issue, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
Where a return is required because of our error or a qualifying product issue, we will cover reasonable return shipping costs or provide an appropriate return method.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If there is a problem with your order, contact service@nestvoroq.com and provide, where applicable:
- Your order number;
- A description of the issue;
- Clear photographs of the product;
- Photographs of the packaging;
- A photograph of the shipping label;
- Relevant videos where they help demonstrate the issue.
Please keep the product and its packaging while we review your request.
Non-Returnable Items
The following products generally cannot be returned unless they arrive damaged, defective, incorrect, or applicable law provides otherwise:
- Used, worn, altered, or customer-damaged products;
- Personalized or custom-made products;
- Gift cards;
- Final-sale or clearance products clearly identified as non-returnable before purchase;
- Products that cannot be returned after use for hygiene or safety reasons.
Any product-specific return restrictions will be disclosed before purchase or in the applicable product description.
Exchanges
We do not guarantee direct exchanges.
If you would like a different product, size, color, or style, you may return the original eligible item according to this Policy and place a new order.
Damaged, defective, or incorrect products may be replaced directly where appropriate and subject to availability.
Refund Process and Timing
Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Your bank, card issuer, or payment provider may require additional time to display the refund in your account after we issue it.
We do not charge a restocking fee for an approved return.
Late or Missing Refunds
If an approved refund has not appeared in your account, please first check with your bank, card issuer, or payment provider, as additional processing time may apply.
If more than 10 business days have passed since we confirmed that your refund was issued, please contact service@nestvoroq.com for assistance.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment preparation.
We do not charge a cancellation fee for an order successfully canceled before shipment.
If the order has already shipped, the applicable return process described in this Policy will apply.
Consumer Rights
This Policy does not limit any mandatory consumer rights or remedies available under applicable law.
Where applicable law provides additional cancellation, return, replacement, or refund rights, those rights will apply.
Contact Us
If you have questions about orders, delivery, returns, refunds, damaged or incorrect products, replacements, exchanges, or order cancellations, please contact us:
Brand Name: Nestvoroq
Company Name: Shaanxi Chuangyi Wuxian Network Technology Co., Ltd.
Registered Address:
Room 1608-S28, Unit 2, Building 46, Hairong Mingcheng, Fengcheng 9th Road, Xi'an Economic and Technological Development Zone, Xi'an, Shaanxi Province, China
Email:
service@nestvoroq.com
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.